Custom-Made Products
- Customized products cannot be returned or refunded simply because you changed your mind.
- Orders cannot be cancelled once production has started.
Cancellation Before Production
If you cancel before production starts (before you approve the digital proof), you receive a full refund of any advance paid.
Artwork Approval Responsibility
We send you a free digital proof before production. Production starts only after your written approval. If the approved proof contains an error you confirmed (spelling, size, colours, placement), the responsibility lies with the approver and the order is not eligible for a remake or refund on that basis. Please check your proof carefully.
Defective or Wrong Products
If you receive products that are defective or do not match your approved proof:
- Contact us within 7 days of delivery with your order details and clear photos of the issue.
- We verify the fault against your approved proof and production records.
- Confirmed faults are resolved by remake, replacement, or refund — at our discretion, as quickly as possible.
Late Delivery
If your order is delayed beyond the communicated production + delivery estimates due to our fault, contact us and we will make it right. Delays caused by couriers, customs, or force majeure are not eligible for refunds, but we will actively help resolve them.
