Information We Collect
When you use the Label Hub website, request a quote, or place an order, we collect the following information:
- Customer name — your full name or business name.
- Phone / WhatsApp — your phone number, including WhatsApp number if provided.
- Email — your email address for order updates and communication.
- Billing / shipping details — your billing address and delivery address, including city and postal code.
- Uploaded designs / artwork — logos, artwork files, and design specifications you send us for your custom products.
- Order information — product types, quantities, sizes, colours, and customization options you select.
- Payment information — payment method and transaction details needed to process your payment. We do not store your full bank or card credentials on our servers.
How We Use Your Information
We use your information to:
- Prepare quotations and respond to your enquiries.
- Process, produce, and deliver your custom orders.
- Send order updates, proofs for approval, tracking information, and invoices.
- Provide customer support via phone, WhatsApp, or email.
- Improve our website, products, and services.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to remember your preferences, keep the site working properly, and understand how visitors use the website. You can disable cookies in your browser settings, but some parts of the website may not work correctly without them.
Analytics
We use analytics tools (such as Google Analytics) to understand website traffic in aggregate. These tools may collect anonymized information such as pages visited, time spent, and device type. This data cannot be used to identify you personally.
Third-Party Services
We share limited information with trusted third-party services only as needed to operate our business:
- Courier / shipping companies — your name, phone number, and delivery address to deliver your order.
- Payment processors / banks — transaction details to process payments.
- Communication tools — WhatsApp, email providers, and SMS services to contact you about your order.
- Website hosting and analytics providers — to keep the website running and secure.
Data Storage
Your information is stored securely on our business systems and our website hosting servers. Uploaded designs and order records are kept on file so that reorders can be processed quickly. We keep order records for as long as needed for business, tax, and legal purposes.
Data Protection
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include secure servers, access controls, and SSL-encrypted connections (HTTPS) on our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your personal information (subject to legal record-keeping requirements).
- Ask us not to contact you for marketing purposes.
To exercise any of these rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated revision date.
Contact Information
For any privacy-related questions or requests, contact us:
- Label Hub — Lasani Garden, Ismail Masjid Road, Faisalabad, Pakistan
- Phone / WhatsApp: +92 306 1550505
- Email: labelhubofficial@gmail.com
